Cancellation & refunds

Cancellation & Refund Policy

Last updated: 16 October 2026

This policy applies to payments made directly to NammaWeb for NammaWeb services and should be read together with our Terms of Service. NammaWeb operates from Maddur, Mandya, Karnataka, India. For a cancellation or refund request, contact our Support Team at hello@nammaweb.in.

Cancellation request window

If you want to cancel a paid NammaWeb plan or service, email hello@nammaweb.in within three business days of payment. For this policy, a business day means Monday to Friday, excluding public holidays observed in Karnataka.

Your request should include the email address used for the purchase or NammaWeb account, the relevant order or payment reference, and enough information for us to identify the purchased service. You may also provide the reason for the request to help us understand and process it.

Eligible refunds

For a complete cancellation request received within the three-business-day cancellation window, NammaWeb will refund 70% of the amount paid for the applicable NammaWeb service and retain 30% as a service fee reflecting work, setup, payment processing, configuration, and administrative costs already incurred. This rule applies even where work on configuring or customising the website has already begun during the cancellation window.

The 70% calculation applies to the applicable NammaWeb service fee, including the yearly address and hosting maintenance fee paid with it, but does not apply to third-party charges. Nothing in this policy restricts any refund, remedy, replacement, or other right that cannot lawfully be excluded under applicable consumer law.

If NammaWeb cancels or cannot deliver

The 30% service fee applies only when you ask to cancel. If NammaWeb cancels a website plan you have paid for, or cannot deliver it, we refund the website plan fee in full.

If the website was already in use when that happens, or more than one month has passed since you paid, the website plan fee is refunded pro rata: the fee multiplied by the days remaining in the paid year and divided by the days in it.

This refund covers the website plan fee only. The yearly address and hosting maintenance fee is not refunded once the website has been published, because hosting has been provided from that point. Assisted setup and any other one-time fee are not refunded once paid. Where NammaWeb has arranged or integrated a third-party service on your behalf, cancellation and refund of that service depend on that provider’s own policy.

This section does not apply where NammaWeb suspends or ends a service because of fraud, unlawful content, or a material breach of the Terms of Service.

Websites already created or published

Where an approved refund relates to a website that NammaWeb has already configured, customised, prepared, or published, NammaWeb may stop further work and may suspend or unpublish a NammaWeb-hosted version of the website when the refund is issued. Approval of a refund ends the customer’s licence to continue using the Delivered Website supplied under the refunded purchase, except to the extent applicable law provides otherwise.

This does not affect the customer’s ownership of original Customer Content such as its business name, logo, photographs, text, or other materials supplied by the customer.

Website files already supplied

Customers may request deployable files for their customised website under the Terms of Service. If Delivered Website Files have already been provided and a refund for the corresponding website purchase is subsequently approved, the customer’s licence to use those Delivered Website Files ends when the refund is issued.

The customer must then stop publishing, hosting, distributing, or using those files and delete copies under the customer’s control, except where retention is required by law. NammaWeb’s original templates, template source files, reusable components, design systems, software, and other NammaWeb Materials are not transferred as part of a refund or website-file request.

Hosting

The yearly address and hosting maintenance fee paid with a website plan is treated as a NammaWeb service fee for purposes of the 70% refund calculation. When a refund is issued for NammaWeb hosting, NammaWeb may suspend or unpublish the hosted website and end the associated hosting service.

Failure to renew hosting at the end of a hosting period is not a cancellation of the original website purchase and does not create a refund entitlement for the website purchase.

Domains and third-party charges

Third-party charges are not NammaWeb service fees. These may include domain registration or renewal fees, registrar charges, external hosting, third-party software or integrations, and another product or service purchased from an independent provider at the customer’s request. Such charges may be non-refundable once incurred or may instead be governed by the third-party provider’s cancellation and refund rules.

Where NammaWeb has not yet incurred a third-party charge at the time a cancellation is processed, we will not intentionally incur that charge after the cancellation unless necessary to fulfil another instruction from you.

Payment-gateway charges

Displayed NammaWeb website-plan prices include payment-gateway charges unless expressly stated otherwise. We do not separately deduct an additional payment-gateway fee from the refund amount after applying the refund calculation stated in this policy.

Custom and separately quoted work

Custom development, additional services, integrations, bespoke design work, migrations, or other separately quoted services may have their own cancellation, milestone, delivery, deposit, or refund conditions. Where separate written conditions were provided and accepted before payment, those conditions will govern that work. Otherwise, this policy applies to payments made directly to NammaWeb.

Fraud, abuse, and breaches

A refund or cancellation request connected with fraud, abuse, chargeback misuse, unlawful conduct, or a material breach of the Terms of Service may be refused to the extent permitted by applicable law. This does not limit any consumer right or remedy that cannot lawfully be waived or excluded.

How refunds are processed

We will reply to a cancellation or refund request within 48 hours, and tell you the outcome by email within 7 days of receiving a complete request. Approved refunds will normally be returned through the original payment method where reasonably possible. After NammaWeb initiates the refund, the time taken for the amount to appear depends on Razorpay, the payment network, your bank, or another applicable payment provider. We may request reasonable information necessary to verify the purchaser, account, order, or payment before processing a refund.

Questions

For cancellation or refund questions, contact hello@nammaweb.in. For a report concerning a published website, include the webpage URL and a clear description of the issue in your email.